Privacy Policy

This English version is provided for reference. If there is any difference between the English and Japanese versions, the Japanese version prevails.

NPO Red Look (特定非営利活動法人 Red Look, "we" or "us") handles personal information collected through our website (red-look.com) and our activities and services — free consultations, the weekly online language exchange, in-person events, Red Hub, Red Supporters, and donations (the "Services") — in accordance with Japan's Act on the Protection of Personal Information and other applicable laws, as set out below.

1. Who we are and how to contact us

2. What we collect and when

Credit card numbers: Card payments for fees and donations are handled directly by our payment providers (Stripe and Whop). We do not receive or store your credit card number.

3. How we use your information

1. To answer consultations and inquiries, including confirming your identity
2. To run events and online sessions and contact participants
3. To run Red Hub and Red Supporters (managing members, running the community, and contacting members)
4. To receive fees and donations, issue receipts, and keep our accounts
5. To share news about our activities (with people who ask for it, or related updates for participants — you can opt out at any time)
6. To select and contact staff and volunteers
7. To write activity reports (photos and videos only with consent; numbers only as statistics that do not identify individuals)
8. To analyze and improve our website and activities (as statistics that do not identify individuals)
9. To respond to misuse or violations of our Terms
10. To comply with the law

If we change these purposes, we will do so only within a scope reasonably related to the original purposes, and we will announce the change on this page.

4. Sharing with third parties

We do not provide your personal information to third parties without your consent, except:

• when required by law
• when necessary to protect a person's life, body, or property and it is difficult to obtain your consent
• when especially necessary to improve public health or promote the healthy development of children and it is difficult to obtain your consent
• when we need to cooperate with a national or local government body carrying out duties prescribed by law, and asking for your consent could interfere with those duties

We do not collect personal information from advertisers or ad networks, and we never sell personal information.

5. External services we use

We use the following external services to run the Services. Information you enter in each service is handled according to that provider's privacy policy.

Services from providers outside Japan: For the U.S. services listed above, information may be stored on servers in the United States or elsewhere. Information about personal data protection systems in other countries is available from Japan's Personal Information Protection Commission (in Japanese).

6. Cookies and Google Analytics

We use Google Analytics 4, provided by Google LLC, to understand how our website is used and to improve it.

• What it collects: Using cookies and similar identifiers, it collects the pages you view, time on page, button and link clicks, where you came from, your approximate region (estimated from your IP address), and your device and browser type
• No personally identifying information: We do not send your name, email address, or other information that identifies you to Google Analytics
• Retention: Google Analytics data retention is set to 14 months
• No advertising: We do not show ads on this site and do not use Google Analytics' advertising features
• How to opt out: Use the Google Analytics Opt-out Browser Add-on, or disable cookies in your browser settings
• How Google uses data: See How Google uses information from sites or apps that use our services

Some pages, such as our contact page, display embedded Google Forms. Google may use cookies when these are shown.

7. Security measures

To prevent leaks and other incidents, we take the following measures:

• Basic policy: This Privacy Policy sets out our commitment to the law and our contact point
• Handling rules: We have decided how personal information is collected, used, stored, and deleted, and who is responsible
• Organizational measures: Our Representative Director is responsible for personal information, and only staff who need it can access it. Staff report any leak (or suspected leak) to the person responsible
• Human measures: We inform staff and volunteers how to handle personal information and require them to keep it confidential
• Physical measures: We protect devices and documents containing personal information from loss and theft, and keep them out of view of unauthorized people
• Technical measures: We limit access, use two-step verification on our accounts, and keep software up to date
• Understanding the external environment: Because we use services provided by U.S. companies, we take security measures based on an understanding of U.S. personal data protection systems

8. Requests about your personal information

If you ask us to notify you of the purpose of use, or to disclose, correct, add to, delete, stop using, erase, or stop sharing the personal information we hold about you, we will confirm your identity and respond without delay in accordance with the law.

• Where to send requests: the email address in section 1
• Fees: none
• If we cannot respond as requested because of the law, we will tell you why

9. Users under 16

If you are under 16, please get your parent's or guardian's permission before sending us personal information through a form or other means.

10. Changes to this policy

We may change this policy to reflect changes in the law or in our Services. We will announce important changes on this page. The revised policy takes effect when it is posted on this page.